frequently asked questions

Please submit a request using the form on our Contact page if you cannot find an answer to your question.

Each game session can take up to 8 players.

For larger groups that require multiple sessions, please contact us at [email protected] .

Of course! But we do recommend calling ahead or booking online to make sure your desired time slot is available.

  • Players must be 13 years and over to play.
  • Players under the influence of alcohol or drugs will not be allowed to play and will not receive a refund or credit.
  • Players need to be able to walk around, unassisted for 30 minutes with full use of both hands.
  • Players with vision in one eye are able to play.

For safety reasons, anyone with the following conditions will not be able to play:

  • Heavily pregnant
  • Heart condition
  • Epilepsy and similar seizure disorders
  • Deaf or severe hearing loss
  • Broken leg or arm
  • Wheelchair users

Sessions are booked back-to-back so you must arrive on time. We recommend that you arrive 15 minutes early to get a head start on the check-in, safety briefing, and suit-up process.

Private Booking: If one of the members of your group is late, you have two options:

  1. Start the game without them at the booked time: Late players will not be able to join in once the game has started. 
  2. Wait for them to arrive: Game time may be cut short if the following time slot is booked.


If you arrive late, you will not receive a refund. However, we would be happy to assist you in rescheduling.

Please refer to our terms and conditions here.

The VR headsets will not fit most frames due to the limited space between your eyes and lenses.  We recommend wearing contact lenses instead, if possible. Nevertheless, the VR headsets have adjustment tabs under each lens that allow you to adjust focus to compensate for approximately +1 to -3.8 diopters.   

Extremely unlikely. Every part of the system is designed to give you an immersive experience without any of the motion sickness typically associated with virtual reality systems.

No. All the necessary technical precautions are put in place to prevent this from happening. With the constant presence of your Game Master, you are safe as long as you follow the instructions.

You have 1800 sq ft of game space to move around in, but the virtual space is much larger. We reuse the space with some nifty tricks we have developed.

Phones can be distracting. For an immersive game experience, we strongly advise against keeping your phone on you while playing. Lockers will be provided to players at no additional charge. 

Of course, if you would like us to take photos and/or videos of you while playing, we’d gladly do so using your phone and with your consent.

Yes. We ask all players to sign a waiver prior to playing. This is to ensure that all participants are aware of the rules and protects all players, staff and interactive equipment so that everyone can have a fun and enjoyable experience every time they visit Zero Latency Ottawa.

Please submit a request using the form on our Contact page.

Please submit a request using the form on our Groups page. Alternatively, you can reach out to us directly at [email protected] for more information.

Yes, gift cards can be purchased here. Select the Ottawa location and choose the amount you’d like to gift and the recipient.